At Sienna Chip, we take pride in the quality of our products and want you to be fully satisfied with your purchase. Since we offer cash on delivery only, please review the following return and refund terms carefully.
1. Inspection on Delivery
Please inspect your order immediately upon delivery. If you notice any damage, defect, or wrong item, notify the delivery personnel and contact us within 1-3 days at [email protected] with your order details and photos of the issue.
2. Eligibility for Returns
Returns are accepted only if the product is defective, damaged during shipping, or incorrect. Items returned due to change of mind or other reasons will not be accepted.
3. Return Process
To initiate a return, please contact us at [email protected] within 1-3 days of delivery. We will provide instructions for returning the item.
4. Refunds
Once the returned item is received and inspected, if the issue is confirmed, we will process a refund in cash. Refunds will be made promptly according to the original payment method (cash on delivery).
5. Non-Returnable Items
Products that have been used, altered, or damaged by the customer will not be eligible for return or refund.
6. Shipping Costs
Shipping fees are non-refundable. Customers are responsible for any return shipping costs unless the return is due to our error or product defect.
If you have any questions or need assistance, please contact us at [email protected].